Reliance Communications — Harassment and threatening calls

I was using reliance dongle since 2015 and was frustrated with their service and seeked for disconnection in june 2016. When i visited reliance office i was told that i could call the customer care and further steps would be informed.

I had called reliance customer, they told me that they cannot disconnect immediately. I will have to clear the dues and then pay for the additional 7 days reliance is going to take for termintation. I was frustrated and finally paid the said amount including the 7 days and informed to the customer care executive to disconnect the service.

After which i wrote an email to on the sameday (Details are given below) i. E. 12th june 2016, giving out the complete details of the customer care executives i had spoken to and the amount i have paid basis the amount that was suggested by the customer care executive, but did not receive any response to my email.

Now after nearly 6 months i got a call from reliance (Not sure whether it is legitimate) informing that they are from legal department and threatened for legal action. This was done with out any notification nor information.

The argument given was that i had not got a termination id from reliance and hence i was bound to pay. Even though i had explained my arguments and emails conversations it was not herded to and was again and again threatened for legal action.

Since i was not interested to prolong this i agreed to pay, but i was not being any guarantee that my services will be terminated and a termination id will be provided. I was not ready to commit the same mistake twice and was insisting on proof for termination.

I had visited the reliance shop in my neighborhood (Even though i was busy in my office work), but the network was down for which i could not make the payment. I called the person who had called and informed the same and even the stores personnel also informed that network is down and payment cannot be made. The person asked me to make a manual payment, for which i refused and said there is no guarantee that this will be considered as termination. After which the said person started abusing me and threatening me and made multiple calls in the span of 5 minutes. I did not entertain those calls as i believe that i am being made a scapegoat by taking the payment and then again not terminating my account. Later the next day i got a message from the person apologising for her behaviour.

I am looking into taking legal action against the person who has threatened me and abused me, but before i do that i want to understand what exactly do you want from me. How can i trust you again and be cheated twice.

As a customer is it wrong to ask for written confirmation for my payment towards cancellation of the services.

Details of email i had sent:
"dear all,

As per the telecon i have had with the reliance customer care with the following people alamelu, sulochana, anitha, putta and monisha on 12th june 2016 between 10:00 am and 11:30 am, i am paying all my dues to reliance.

All my dues meaning, outstanding amount till today as per my billing cycle and additional amount for 7 billable days i. E. From 12th june 2016 to 19th june 2016 (As disconnection takes 7 days from reliance while new connection takes just 2 days).

The said amount comes as mentioned below for the number i use:
1. [protected] - inr 748 /-

The above amount was not decided by me, but by reliance representative. I have made the necessary payments. I am attaching the payment receipts as proof that the amount was paid on this day i. E. 12th june 2016 and also mentioning that i have cleared the mentioned amount for closure of the account. For any clarifications, the recorded conversations will be available with reliance customer care.

This is to declare that i will not longer be using reliance services neither now nor in future. My number can be deactivated with immediate effect or after 7 days as per your procedure as i have paid all my dues. Any further delay in deactivation is the fault of reliance and i will no longer be liable.

I am very happy to have closed my accounts with reliance.

Please do not ever call me.

Regards,
Srikanth"