[Resolved]  Reliance Communications — Harassment by sending bills and a legal notice even after paying bills & termination of services

Address:

110049

Dear Reliance Team,

I registered a complaint Consumer Complaints in month of May 16 after that complaint my service was active for a month & June end, I was facing same problem. I had terminated the connection and made payment also. After 2 months I got a new bill with an amount of Rs. 1417.74/- without using the connection. When I had asked the customer care and I got an answer that even though am terminated the connection I have to pay this amount as full and final settlement. On what basis I had to pay that amount I had no idea. They were forcing me to pay the amount after some time call was stopped. Suddenly executive Mr. Suresh came to my home (absence of me) without any information and taken equipment’s (according to him connection was disconnected) from my mother without any receipt. In fact I also received one mail from RCOMBB.[protected]@relianceada.com,

Mail Below

Dear Customer,

We acknowledge receipt of your request for termination of the service. We apologise for not meeting your expectation this time for the services provided by us.

As requested, termination process is initiated for the subscriber ID [protected]. Kindly note the rental of your service will be stopped from[protected]. Our representative will be visiting you for the collection of the equipment installed by RCOM at your premises for running the services. Please handover the equipment to him.

Kindly also note in the event of non-return of this equipment, you will be charged 1250 in the final bill which will be sent to you after collection of this equipment. Any unbilled usage will also be charged in this bill towards full and final settlement.

The collection of the equipment may take 7-10 days depending on your availability.

You may contact us at[protected]toll free) or write to us at [protected]@relianceada.com for any clarification.

Regards,
Yours truly,
Reliance Customer Care

After the above mail no communication received from Reliance team. On 24th Oct 16 I received one mail [Reliance bill outstanding Notification Legal Notice] & call from one lady (according to her she was from tis Hazari +[protected] is saying after paying amount of 1541.82/- my dues will be clear or you have to present in Tis Hazari on 29th Oct 16. Even after I made the payment of 1550/-. Today again I received one mail from reliance (Monthly Bill Invoice Number:[protected] that your bill is due.

Now a day Reliance Jio is giving free internet connection to every person and other side troubling their old customers. This kind of mental HARASSMENT does not suit the dignity and stature of Reliance.

Please fix it up this issue on priority basis.