[Resolved] Reliance Communications — High Bill without using

sarfaraz0132

from Delhi, Delhi

Address:	110003
Website:	Reliance

I am writing about my Mobile no- [protected]. I got message from 53738 on 5th Nov 2015 at 08:02 AM that your account usage is high. Please pay Rs. 3835.04 to enjoy uninterrupted service. Second message I got today morning i.e. 6th Nov 2015 at 12:31 PM that your account usage is high. Please pay Rs. 4200.14 to enjoy uninterrupted service.(from 53738) Third message I got today i.e. 6th Nov 2015 at 2:25 PM that your account usage is high. Please pay Rs. 6269.02 to enjoy uninterrupted service.(from 53738) And 4th & last message which i got from 52811 toady i.e. 6th Nov 2015 at 2:36 PM that your outgoing call facility has been barred. Please contact Reliance customer care for assistance. Please help me to understand below mentioned points- 1- How is it possible to get of high amount when i had plan for Rs.1299 which covers unlimited local/STD Calls including roaming & 5GB net. 2- How is it possible that you increase amount of 2000 with in 2 hours (Rs. 4200.14 to Rs. 6269.02) when I am in my home location.(No nation or international roaming) I called to customer care & asked for bill but they said it is not generated yet so they did not provide me any details. Lastly I would like to ask why no one from the customer care called me up for high usage? Why there was no communication from the reliance ? My office & personal works are impacting as you had stop outgoing call facility. I want quick resolution from Reliance. Thanks,

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Oct 15, 2016

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2015

Reliance Communications Customer Care's response Dear Sarfaraz,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Verified Support

Nov 11, 2015

Reliance Communications Customer Care's response Dear Sarfaraz,

We tried reaching out to you on the number provided to us but we were unable to get in touch with you. However, request you to provide us with an alternate number here using a PC: http://bit.ly/1cmd6ds so that we can successfully contact you to address your concerns.

Regards,
Reliance Communications