Reliance Communications — High speed working and not broadband+

I have a broad band+ connection no n[protected] but when I use this option in network I do get full towers but not able to connect to broadband but when I connect using high speed option I am able to connect since last one month. When I contacted customer care they made me do few setting changes but issue not resolved .I contacted Reliance communication for four times in last ten days but no resolution yet.They told me they have registered a complaint no[protected] on 20th August15 and told me the issue will be resolved in 72 hours but ten days have passed and today also they told me they are still looking into the issue... Strange !!! and Great!!! job Reliance keep it up such a service and customer care . Looks charging for broad band and giving high speed connection