Reliance Communications — I have sent request to disconnect the broadband service due to poor performance I experienced - [protected]

Address:

600037

I have sent my first request on "Feb 15, 2016" to disconnect the broadband service due to poor performance and frequent disconnection, but the service was not disconnected. After a month one person called me and offered me for alternate plan, but I said that I'm not interested to continue the service. I'm not sure why they are not doing service to the customers like me when they (Customers like me) go for termination and they( Reliance support team) take their own decision for my service.

The Plan I took is "14 Mbps per second", but the net connection was never reached more than 1 Mbps per second, which is nothing but false statement and literally they deceived me. You can also check the monitors of their service.

Everyday, they send emails, messages and legal kind off emails to disturb my normal life. Instead of that they could have replied to my email to understand my request early and check the status of my service performance and as I'm not interest with their service, they would have terminated my service and taken bill payment. But they are not ready to do that and terminate the service.

Finally I made the payment today (29 May 2016) due to the pressure they gave to me and I'm forced to make the payment.

I have also attached few emails for reference.

Hers is my complaint list:
1. Why Reliance support team did not reply to my first couple of my emails.
2. I requested for the service termination on Feb 15, but why did they took only on April 29th as it was mentioned in the email (Attached as screenshot)?
3. Why they did even try to understand the glitch in their service.
4. PDF generated bills are also not clear and it is ambiguous. Their service is also same like this (Attached as screenshot).

FYI: The email was to the following email IDs "rcom.[protected]@relianceada.com; netconnect.[protected]@relianceada.com"

My request is, that they should not do the same kind of mistakes again to any of the customers and they should repay the bill amount for the services which I didn't avail. Finally for the pressure and vexation they gave to me through emails, message, calls, and Legal kind off notice through emails, they need to repay me for that as Pecuniary. Kindly take action for all their poor service and false advertise they give.

Regards
Kamalakannan. P