Comments
[protected]
Dear Sir,
I, Yuvraj Manan, resident of 418, Industrial Area Phase I, Panchkula submit that I had purchased GSM SIMs for postpaid numbers [protected] and [protected] on 28.12.2012 for Rs.25, 000=00 each from Reliance Worldweb, Sector 11, Panchkula. Both the connections have been operated regularly by me.
As I was out of station and I was aware that as per TRAI rules the connection is not disconnected for 90 days after last day o[censored]se with 15 days grace period thereafter and especially the purchased number can not be disconnected without seeking consent of its owner; I used only one number i.e. [protected] and [protected] was not used for about two months, but I regret to say that my purchased number [protected] has been illegally disconnected w.e.f. 17.12.2015 without my knowledge. This number was last used on 27.10.2015.
I came to know about disconnection of this number on my return to home town on 28.12.2015 and I immediately contacts all officials of Reliance for the reactivation of my purchased number, however every one appeared reluctant to cooperate in the matter; and lastly I have been given a hint to deposit Rs.2, 000=00 plus tax to get this number restored.
I also requested for the details of calls of this number for the last 6 months, but my request has also been turned down with the reply that such details cannot be given at this time.
In view of the above, I request you to kindly look into the matter and arrange for reactivation of my purchased number [protected] on urgent basis, as I have given this number to many a persons/business houses and I am suffering heavy losses/damages after coming back to my home town and on disconnecting this number without any fault on my part.
I trust that your intervention in the matter will resolve the issue and I will not be placed in a position to take any legal recourse to get my grievance redressed.
Regards,
Yours Customarily,
Yuvraj Manan,
418, Industrial Area Phase – I,
Panchkula (Haryana)
Dear Sir,
I, Yuvraj Manan, resident of 418, Industrial Area Phase I, Panchkula submit that I had purchased GSM SIMs for postpaid numbers [protected] and [protected] on 28.12.2012 for Rs.25, 000=00 each from Reliance Worldweb, Sector 11, Panchkula. Both the connections have been operated regularly by me.
As I was out of station and I was aware that as per TRAI rules the connection is not disconnected for 90 days after last day o[censored]se with 15 days grace period thereafter and especially the purchased number can not be disconnected without seeking consent of its owner; I used only one number i.e. [protected] and [protected] was not used for about two months, but I regret to say that my purchased number [protected] has been illegally disconnected w.e.f. 17.12.2015 without my knowledge. This number was last used on 27.10.2015.
I came to know about disconnection of this number on my return to home town on 28.12.2015 and I immediately contacts all officials of Reliance for the reactivation of my purchased number, however every one appeared reluctant to cooperate in the matter; and lastly I have been given a hint to deposit Rs.2, 000=00 plus tax to get this number restored.
I also requested for the details of calls of this number for the last 6 months, but my request has also been turned down with the reply that such details cannot be given at this time.
In view of the above, I request you to kindly look into the matter and arrange for reactivation of my purchased number [protected] on urgent basis, as I have given this number to many a persons/business houses and I am suffering heavy losses/damages after coming back to my home town and on disconnecting this number without any fault on my part.
I trust that your intervention in the matter will resolve the issue and I will not be placed in a position to take any legal recourse to get my grievance redressed.
Regards,
Yours Customarily,
Yuvraj Manan,
418, Industrial Area Phase – I,
Panchkula (Haryana)
Dear Yuvraj,
We hope that our customer service executive has addressed all your concerns during the interaction. Hence, request you to visit any of our nearest Reliance Mobile Store for further assistance. We have a store locator service that will guide you to the nearest store. Click here for more info : http://bit.ly/1GXF1G2
Regards,
Reliance Communications
We hope that our customer service executive has addressed all your concerns during the interaction. Hence, request you to visit any of our nearest Reliance Mobile Store for further assistance. We have a store locator service that will guide you to the nearest store. Click here for more info : http://bit.ly/1GXF1G2
Regards,
Reliance Communications
Sir,
I request a reference to my trailing grievance, but regret to submit that till date my number has not been restored till date. I most humbly request the authority to kindly expedite the matter to get my number restored on urgent basis.
Regards
Yuvraj Manan
I request a reference to my trailing grievance, but regret to submit that till date my number has not been restored till date. I most humbly request the authority to kindly expedite the matter to get my number restored on urgent basis.
Regards
Yuvraj Manan
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