[Resolved]  Reliance Communications — Illegally charging a customer for reliance's mistake

Address:	Mumbai City, Maharashtra, 600041
Website:	www.rcom.co.in

Date: August 2016
Description:
Reliance has utter disregard for a client's problems. Instead of solving a customer's problem, they threaten a customer and send legal notices to a customer.
Reliance scrapped 3G connections in August 2016. They recommmended customers to buy 4G data card as they were upgrading. I ordered an 4G data card through Reliance communication. Even after following-up for 2 months, I never received teh data card. Reliance bills me for the month of August 2016 (INR 656) during which Reliance stopped 3G connection across India. I have been receiving calls from Reliance customer care on one end and Reliance legal team on other end. Reliance customer care assures me that the billed amount for August (INR 656) is wrongly billed as Reliance scrapped 3G services from August. They acknowledge that Reliance had made a mistake by billing me INR 656 (August amount) wrongly. I was fed up of poor response from Reliance. Reliance cannot hold me accountable for Reliance scrapping 3G connection and Reliance not able to deliver the new 4G device. After getting fed up with Reliance's poor service levels, I had no other option but to scrap Reliance connection.
I WOULD ONCE AGAIN RE-EMPHASIZE THE POINT THAT THE OUTSTANDING AMOUNT FOR THE MONTH OF AUGUST (INR 656) IS WRONGLY BILLED BY RELIANCE. THE AMOUNT IS NOT VALID AS RELIANCE STOPPED 3G CONNECTIONS ACROSS INDIA FROM AUGUST AND RELIANCE COULD NOT DELIVER THE 4G DEVICE ORDERED BY ME BASED ON RELIANCE'S RECOMMENDATION.