Reliance Communications — Incorrect sudden balance deduction of rs.173

Address:	Mumbai City, Maharashtra, 473111
Website:	www.rcom. co.in

Dear sir
I request to inform you that i am a reliance gsm customer with mobile number [protected].

I was browsing internet through my mobile on 19 july and 20 july 2016 and while browsing it automatically redirected to a page which opened and closed and a message came of balance deduction and a service activation. It occurred two times with a total balance deduction of rs.173.

As per trai no service provider can activate any service and deduct balance without consent of the customer.

I complained to the customer care and they promised me to revert back my balance with service request no.[protected] dated 20 july 11:00 am. But they did not returned my balance and now they don't listen at all saying me to call back again or senior are busy.

I request you to please look into the matter and take proper action.

Thanking you
Yours faithfully
Shashank tandon
Mob [protected], [protected]