[Resolved]  Reliance Communications — Incorrect Termination

Address:

Pune, Maharashtra

This email is regarding incorrect termination of my services on 01-Jun-2015. Mentioned below is the chronological order of this issue: • I had initially raised a termination request last year in the month of Dec-14 because of an outage in Pune-Kondhwa area which lasted for two months. • The Retention team called me and I had mentioned to the representative that the only reason I raised a termination request was because my internet connection would stop working 2 to 3 times every month, That day the call ended with me specifically telling the representative that DO NOT DISCONNECT MY SERVICES and I will pay my pending amount and continue with the services. • I started using the services again after that call and made my payments. • On 30th May my connection stopped working again and I had raised a ticket by calling the technical support team • Today when I called and asked to speak to a supervisor the supervisor Vaibhav informed me that my services have been Terminated and that this was confirmed by the retention team on 22nd May. First of all when I had clearly mention to the retention team that I want to continue with my services, so why was this termination request still in process ? Second if I so wanted my services to get disconnected why would I even make my payments yesterday of INR 840. (Transaction ref #[protected] Third I have not received even a single call from anyone from the retention team and I did not ask anyone to cancel my services as it was mentioned in my account details. I need my account to get activated right away and I will not pay a single rupee for this fault of yours. This clearly indicates how inefficient you retention team to not understand what the customer really wanted. Please reply to all in this email. Regards, Shahzad Khan [protected]