Reliance Communications — Inflated Billing : Reliance Netconnect ; [protected]

Hi,


This is to bring to your notice that I have received an inflated Bill for the month of July'[protected] to[protected] amounting to INR 6723/-.

I have been a Reliance customer for the past 7 years. I have been using the Reliance Netconnect since year 2009 and never ever have I faced such an issue.


I was using Reliance netconnect and was happy with my old plan((HSD_DATA 999 monthly rental unlimited plan)) and service. Suddenly one day my internet connection was stopped. I had no idea why the connection was stopped. Upon checking with the customer care I was told that Reliance is bringing 4g services and will need to upgrade my existing internet connection to 4g. I was told specifically that you will no longer be able to use the netconnect and you have to upgrade to 4g. This was the reasons the services are stopped on your number. I kept on wondering why there was no official communication made to the customer. I would have made other arrangements for my internet. I have been regularly paying my bills for past 7 years and this was not I had expected.


Based on my discussion with the customer care it seemed like I do not had any other alternative then to go for the 4G service.So after coming to terms with the customer care explanation it seemed I had no choice than to upgrade to 4G to continue my internet service.
For that I had to request for a 4g device at a discounted price.

When I was ready to buy the new 4g device I had explicitly asked the customer care about the tariff plans. I was simply told that all your old plans will remain as is and carry forward to 4G.You will be paying the same bill amount but will get 4g services. Never was there any mention that there will be any change of plan when I will be moved over to 4G.Based upon that explanation and only that I decided to start using the 4G services.


All this time that I was under the impression that I will be billed as per my regular plan (HSD_DATA 999 monthly rental unlimited plan). Today I was astonished to see that I am being billed 6723/- for 4G services. On top of that to my utter disbelief I see I have been enrolled to 4G_1100_5G plan without my consent or knowledge. All this while I had received zero communication from Reliance while these changes were made to my internet plan.

I feel there is definitely some mistake in billing such a big amount.Request you to please rectify the bill and my internet plan so that I can make the payment.

Please make the necessary amendments and oblige.