Reliance Communications — INTERNET NOT WORKING FROM PAST 15 DAYS!! | |||
Found this contact address from reliance website and its with great dis-appointment that i am writing this email to you. I am a resident of sector 45-d and i am using reliance broadband connection my user id:[protected] from Oct 31st my Internet connection is not Working and i have got 2 complaints registered and still no action has been taken. Last time also when the Internet stopped working it took 45 days to come back and again i am seeing the same pattern. The service level is terrible and no action is taken on any complaint either. Please can you look into this matter i have been suffering from so long now and i have no other resort but to write this email if i don't get any response i will have to move to consumer court cause its the 2nd such instance and poor service has become the hallmark of reliance now. Please fix this as i need to work from home Was this information helpful? | |||
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Reliance Communications customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
Today i called in customer care again it has been 26 days now the net is still not working and you guys sent me a bill for the month in which i haven't been able to access internet for even a single minute. The customer care and the service is really poor i mean downright non existing i cant believe that i a city like chandigarh you cant fix the Internet in 24 hrs instead it has been over a month now and no response and no effort from you guys to fix it. I am really disappointed and i wont recommend reliance to anyone. I have done everything from customer care complaint to email to complaint cell to appellate authority. Nobody gives a damn all i get to hear is fake call back promises and fake resolution time of 24hrs and 3 days from you guys again and again.
Dear Mr.Thakur,
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
After 70 days and nearly 25 complaints in your appellate authority my complaint status is still the same every time i call in customer care they say you will get a resolution in one day just today i am talking to "Mosaif" one of the customer care agent he gave me a complaint no.[protected] and said the issue will be resolved in one day and i will get the feedback call. This same line is said to me by atleast 10 other agents you have. I want to know what's the issue that cant be solved in 70 days and also how can a complaint raised by your customer be closed without asking him that has the problem been rectified.
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+91 22 3037 3333
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+91 22 3033 3333
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
Regards,
Reliance Communications