Reliance Communications — Irresponsibility in service provided by reliance communication.

Website:

www.rcom.co.in

In the last week of may, 2016, reliance started the process o[censored]pgradation from existing reliance netconnect+ service to 4g service stating that the new 4g service is very fast (approx 150 mb/sec). when the process started in may, 2015, all the existing netconnect+ data cards (dongles) stopped working without any consent of the customer. when customer approached customer care, it was informed that the process o[censored]pgradation is on and all the existing customer of netconnect + need to purchase/ obtain a 4g sim card and fill the details given in the link: http://reliancenetconnect.co.in/. customer care also informed that existing dongles will not work now and all customers are required to purchase a wipod, a reliance product to further use the internet services. i, being an old customer of reliance notconnect+ had no option to comply the instructions given by customer care as i had recharged my netconnect+ with inrs. 3000/- and had net balance of data of approx 70gb. i completed all the formalities like purchased sim card fill the form placed order for wipod worth rs. 2699/-. reliance also informed me that after upgradation i will get 10 gb data in starting. but after completion all the formalities still (till 09.08.2016) i have not received so called 10 gb data balance in my sim card. still, i have not received wipod which had been promised by reliance to deliver within 3-4 days. when i frustrated with such poor service by reliance, i dropped a number of emails, made a lot of calls to various customer care numbers, did live chats, but i still have not received any solution. my sr no.[protected] has also not been resolved by reliance.
I claimed to refund my money incurred on purchase of wipod, but that too not replied by reliance. this is worse experience i have with reliance. if such irresponsible will remain continue in future, i surely surely will not use reliance services. i also recommend others to not to use reliance services.

Pradeep
Dongle: [protected]
Email: [protected]@gmail.com