[Resolved] Reliance Communications — Is Reliance Pro 3 essentially a cheating scheme ?

talkonweb

Address:

Udaipur, Rajasthan, 313002

My subscriber ID is [protected]. I bought a Reliance Pro 3 connection earlier this month after seeing their ads about superior speeds. I visited the nearest Reliance store and was given the whole rigmarole about how I'd probably not get the advertised "up to 14.7 Mbps" speeds but could reasonably expect "up to 3.1 Mbps"...now I see speeds as bad a 25 kbps !! What kind of a scam is this ? My location is not an issue because I live in a prime location within walking distance of where Reliance's tower is situatated ( Sector 4, Hiran Magri ) How do you justify such pathetic service ? I can get such useless speeds even on a 2 G mobile connection ! Fix this or please furnish a refund of the amount I paid for the device.

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Oct 15, 2016

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2015

Reliance Communications Customer Care's response Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Verified Support

Nov 02, 2015

Reliance Communications Customer Care's response Dear Customer,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications