[Resolved]  Reliance Communications — Issue with reliance communications - fraudulent services

Address:	560091
Website:	www.rcom.co.in

I have been facing issues of fraudulent and being cheated with reliance communications with their so called wipod (Datacard) internet connections. I had bought their data card around 6 months ago with a fixed plan of rs.900/month for 40gb data plan. Within 3 months they disconnected the device stating it will be upgraded to 4g but for that i have to buy a new device for a discounted offer and i will be getting the same benefits or plan, but i had to still buy the new device for an additional rs.2000. Now all of a sudden for the last one week they have disconnected my connection without any intimation and when i called up the customer care, they said they did disconnect since i did not make the payment of rs.5, 250 for which the bill was not yet generated, i did not get any intimation like a message or a email, and why did my bill go so high, because my plan was changed to rs.450 per month for 2gb without my notice or approval and they say it is auto approved plan. I was still in the assumption of my old plan of rs.900/month. I mean they don't inform their customers anything, they don't need the customers approval for any modification made to customer's account, this is completely surprising. Last but not the least, i cannot raise this issue with any of their managers or team leads and they cannot disconnect my connection as well, as i have been listed as defaulter. I mean without any notification, how could they make me a defaulter. Please assist.