Reliance Communications — Issues regarding termination of Wireless handset connection.

Address:

Hyderabad, Andhra Pradesh

I used to use a Wireless hand set with No:[protected]wireless handset), in uppal, Hyderabad. It stopped working six months ago. So i contacted the reliance store where i purchased the instrument, but i couldn't find another replacement and the reliance store people said that the instruments were stopped by reliance.So i discontinued the use of the instrument.After few days the Reliance executive called me few times regarding the Payment in the month of November-2013. The Reliance executive promised that the phone connection will be terminated if i pay the amount of Rs.1074.00. So i paid the amount of Rs. 1074.00, vide Receipt No: IB[protected], dated: 14/11/2013 and cleared the complete balance amount. Later i have given the Reliance executive the receipt on 14/11/2014, who called me earlier regarding the amount. The executive promised me that the connection will be disconnected. Later i called her several times regarding the termination of connection details, but every time she replied that the disconnection is in process and i need not call her. I never received a bill for the Wireless hand set thereafter. I never had any reminder or any bill for the Wireless hand set in the past months. Later on 06/03/2014, I have received call from Reliance executive, and the content was that the Wireless hand set is in Suspended mode and i have an existing balance of Rs.863.00 to pay. I explained the complete situation to the executive who called. I later received a message on 06/03/2014 that i have been served a legal notice, 12/A, ON: [protected], O/S:863; from Reliance regarding the bill. But as i said before i already contacted the Reliance executive regarding the termination of connection and i was promised that the connection will be terminated in a few days in the month of November, 2013. I need the Reliance people to look into issue and take immediate action.