Reliance Communications — Issues with reliance 4g upgrade

Address:

Pune, Maharashtra, 411057

This is in relation to my existing reliance pro 3 connection with number +91-[protected].
I have opted for upgrade from pro 3 to 4g and i have received my 4g wipod device nearly one month back.
For past 8-9 days my old dongle is not working and there is no sign of connection in the new device as well. i visited tisha communications in baner, pune and they are doing nothing other than asking me to wait even when they have checked my profile in the system and the status is 4g services activated. even, i have got all my device settings verified with customer care representative and everything was perfect.
I don't understand what is the point if they are advising a customer to wait as these stores are ideally there to help people not asking them to go back to their homes and keep sitting thinking one day their connection will start working. this is truly a shame for brand like reliance.

I am a working person and all my work is fully dependent on internet connection.
I am done running to reliance stores and calling customer care number[protected] infinite times wasting my hard earned money and precious time and got nothing. thus requesting you to please lodge my complaint and initiate dedicated investigation for my connection to get me quick resolution. my details are as below:

Connection number: +91-[protected]
Connection name: shivam bhatnagar
Wipod model: ztewd670
Circle: maharashtra
Area: hinjewadi, pune-411057

Below are some of the references which can give you an idea that how many times i have contacted customer care:

1) july 9, 2016
Service representative : paromita (interaction id: [protected])

2) july 11, 2016
Service representative : debashish (interaction id: [protected])

3) july 11, 2016
Service representative : saurabh (interaction id: [protected])

4) july 12, 2016
Service representative: anup
(interaction id: [protected])

They keep asking me to contact them 2 hrs later to get the details and on escalating the issue and demanding them to connect me to the manager (senior management), they said they can not do that.
On several occasions, they say that this is technical issue and they can not help me.

In all these circumstances, what should i do and to whom i should complaint. i have dropped several mails to appelate authority but nothing happened. i have wasted my 900 rs and also bill will be generated even when i have not used any services.

I urge reliance to get this issue investigated on priority basis.