Reliance Communications — Jio sim coupon redeemed, by whom?

Address:	Hyderabad, Andhra Pradesh, 600073
Website:	Jio SIM

Dear sir/madam,

I downloaded myjio app and requested the jio sim, after submitting my aadhar card, i was congratulated with a coupon code and was asked to go to the nearest reliance digital store to pickup my jio sim. At store, based on my aadhaar number my details were fetched, my phone number was entered, thumb takena, the coupon code was scaned to my surprise i was told that my coupon was already redeemed, although this is my first time at pickup the jio sim. When i asked who redeemed my coupon and to cancel my request and the corresponding jio sim if issued the reliance representative was not helpful. Instead he advised me to download myjio app on a different phone and request again. I do not have another phone to request again so i uninstalled myjio and reinstalled on my phone but the app comes up congratulating me with the same jio sim coupon code. I am stuck really hard, please advise how to get a jio sim for my phone.