Reliance Communications — Letting its customers down by troubling

I have recharged my number with Rs 359 for which I got 7.5 gb promo data and 2.5 gb main balance data.According to companies policies promo balance is utilized first and then main account balance but my main balance is being used.And the more big problem is that i cant even contact there call center idk why.Please consider my request as soon as possible.
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What happend man.Will u help me after my validity gets over??No action taken yet.

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    A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
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