[Resolved]  Reliance Communications Limited — automatic deduction of balance without call

Address:

Jamnagar, Gujarat

Respected Sir, I am a regular customer of very prestigious mobile network operator Reliance Communication. My mobile no is [protected]. I am facing a peculiar problem of automatic balance deduction without call. From last 3-4 months I observe that my balance is being debited without calling.On 9 Aug 14 i recharged my mobile with Rs. 220 and got talk time of 240 on 10 Aug my balance was zero. I called up customer care same day i got reply my system is down and call later, that day i tried enire day i got same reply. Three days I communicated to various customer care representatives(Mr. Jigar, Miss Ansuyaben and many more) every time i got reply 'system is down and not able to view information'. On 12 Aug (after three days) my balance 240 was credited back. Again I recharged my mobile with Rs. 220 and got talk time of 240 on 29 Sep 14. On 30 Sep my balance was zero I was not able to communicate to customer care view I was on roaming.My Rs 220 has gone in vein. On 21 Oct 14 my balance was Rs. 54 after that i did not made any call and in morning my balance is again zero. I called up customer care many times and talked to many representatives (Miss Pooja, Trupti and Neha) again they say the same thing 'system is down call up later'. Realy I am fade-up with reliance this kind of terrible service and customer care response. Please help me out With warm regards Brajesh Prasad Mob No [protected]