[Resolved] Reliance Communications Limited — Balance Deduction | |||
My reliance no. +91-[protected] last nyt that is 6th nov. 2013 my balance was abt rs 170 nd mobile data was 8.05 mb left nd 7th nov morning the balance is 0.09 rs. Nd mobile data is still left 8.05 mb. I have Screenshots of the msgs of mobile data nd this company is not doing it for the first time.. Previous month they deducted 66rs nd this month they have deducted 170.i want my money to be refund as soon as possible. I am annoyed with reliance service. Customer care representative keep saying Itz getting update so we can't fetch out the details call us later u keep calling they will keep saying the same message. Due to the fear of balance Deduction I close my data pack a day before always. But still my balance gets deducted that's completely unjustified nd I Vl case a file against them. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
Dear Team,
My number is [protected] Reliance CDMA unfortunately they are activating different types of services and duducting amount from main balance as I never activate any service till now but then they are activating any services after that I receive sms on my mobile that your caller tune is activated etc. If I had not done anything nor activate any caller tune or any services then why automatically services are being activated as I don't want any value added services.
This is the major issue that no one is responsible to take major action against this wrong hapenning to the customer as i have lost 50 to 90 rupees. as on 31/10/2013 at 07:09pm received sms regarding caller tune activated.
I had also mail to the nodal officer but they never reply to our mai nor customer care solve our query.
Kindly look into the matter and please solve the query as soon as possible.
Thanks
Jaikiran Joshi
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Reply
Dear Customer,
We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.
Regards,
RCOMcare
We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.
Regards,
RCOMcare
Dear Customer,
We tried calling you on the given number but we were unable to reach you, as per the confirmation received from the respective team, we wish to inform you that a waiver of Rs 5/- has been posted into your account.
Regards,
RCOM Care
We tried calling you on the given number but we were unable to reach you, as per the confirmation received from the respective team, we wish to inform you that a waiver of Rs 5/- has been posted into your account.
Regards,
RCOM Care
Dear Customer,
As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
RCOM Care
As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
RCOM Care
my mb no. is [protected] (reliance telecom/ GSM). they deduct my balance 63RS, when i call customer care they tell call after some time because their system is not updated yet, i call daily from last 3 days and get the same answer.
please help me
please help me
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