[Resolved]  Reliance Communications Limited — Broadband Internet Connection Shifting from Existinf Address to Anther Address

Mail Copy : Hi, Please read it completely. I am hereby sending this mail by much painful. Here with I would like to inform you some shocking facts about the Reliance Communication Customer Care .. And would like to tell you that, it's the worst ever I had such customer service experience. Last one year we are using your Broadband Internet connection. And last month we are planned to shift our office to new address. So I informed to Reliance Customer care at 27-August[protected] before our shifting process. While we got a good response that "We will transfer your connection within 5 days". So we started our shifting process, because we are primarily depend on internet for our works and we can do it only by getting your assurance. We shifted to our new address at 1-September-2014 and we are waiting for the shifting procedure of Reliance. Five days is over, unfortunately we didn't get any information or call regards the connection shifting from Reliance Broadband team. So again I called to your customer care and report this issue, while I got a information that it will happen within 48 hours. Again I started to wait. But unfortunately nothing happened, this frustrating thing is going on as same before. None was called and informed. So many days is covered and nothing happened from Reliance side, but from our side we are continuously calling and informing to your peoples. At-last we went to the Reliance office at Calicut and inform this to them.. While also they informed " It will be okey within 5 days. That time, date is reached to 12-September-2014. Again we called to your customer and getting the information as routine. Our complaint request id was 22428953, again we called and that time our request id is changed to[protected] by one of your executive Supriya. And while I told her transfer the call to supervisor and she connected to Vasaki. I explained all the matter to Vasaki and she gave me an assurance that will be alright within 48 hours as said before by other customer care executives. But days are going without any response from your part. Again we went to Reliance office at Calicut and informed all the things as did before. While we got a assurance again that will be do within 24 hours by your Team head Nataraj (Mob number: [protected]). One thing you have to understand that our duty is not to go, call and spent every time for Reliance to solve the issue, it is your duty to solve a customer complaint/problem. It is not happening from your side. ALL OF THEM FROM RELIANCE TEAM HAD GIVEN ME FALSE PROMISES, ALL THROUGH THE MONTH AND NO ONE GOT BACK TO ME WITH THE SOLUTION., THE INTERNET IS DOWN FOR SO LONG.. STILL WAITING TO SHIFT THE CONNECTION. WORST EVER CUSTOMER SERVICE AND UNKEPT PROMISES. RELIANCE COMMUNICATIONS - ANIL DHIRUBHAI AMBANI GROUP - RIDICULOUS CUSTOMER SERVICE AND RUDE REPLY TO CUSTOMERS - HOPELESS CUSTOMER SERVICE EVER SEEN.. Still we are waiting. And here I have to mention primarily that Our most work are lost and in pending condition only by your reason. Because we can't look for alternate connection, your team always saying that will be solve within 24 hours or 48 hours etc.. So we are going for a Legal action and will file a case, If again nothing happened within 48 hours after receiving this mail to you. The only mistake happened is, we believed your words. For that believe, we felt this all things. And you have no rights to generating the bill for this month, We won't pay the bill. Because we are not using Internet for last 20 to 25 days. I am concluding the mail by pressing that you have to solve the issue otherwise we can see from court. You have to pay for your words and wrong information to a customer. You have to solve the issue and have to do something as a Compensation/Remedy for what we felt these days... Reference : Our Reliance ID :[protected] Complaint IDs :[protected] and[protected] Some of the Reliance customer care executives that we got wrong information : Rajalakshmi, Supriya, Vasaki Calicut Office Representative : Natraj (Mob: [protected]) Old Address : Kodamolikunnu Road, Nellikode P.O, Thondayad, Calicut - 673016. New Address : 4th Floor, Beach Complex, Silk Street, Calicut - 673032