Reliance Communications Limited — Deduction of main balance instead of data balance

Address:

192101

Sir/madam
I am facing a lot of difficulty in using the reliance sim card. i have already submitted no of complaints which were resolved but again the problem remains in your system or you are deliberately sucking the blood of kashmiris.
On 5th july 2016 my problem regarding deduction of balance was resolved at about 1:00pm. but at 4 pm i faced the same problem.
I have a main balance as well as data balance of 81 mb in my no. ([protected]). while surfing the internet, it got disconnected and then i checked my balance. there remains less main balance but the data balance was exactly the same.
Then i connected to the internet and i found that my main balance is deducting from my account instead of data balance.
I called to the customer care. but unfortunately i was told "that the system or link is down we cannot check your account please call after two hours". (the customer care executive is saying this since last two months as i have already complained this in previous complaints). then after when i tried to make a call to the customer care executive, i find that my no. was barred from the service.
So please tell me what should i do next?