[Resolved]  Reliance Communications Limited — Fraud

Address:

Kanpur, Uttar Pradesh, 208001

1- RCOM promised before 4G migration that the bill plan and rentals for (postpaid) customers shall remain the same after upgrade. After 4G upgrade, they sent an email informing that their bill plan is being revised, the default being set to 1100 for 5GB, for those who do not call back their customer care center. Some customers never received this email! No SMS or Alert was sent when the plan came in force. Many postpaid users have received bills in the range of 5000 to 15000 as their UNLIMITED plan ([protected]@999) was changed to LIMITED plan without informing them. Not only this, their services have been stopped until they pay the bill!
2- RCOM promised that (prepaid) customers will get 10GB free 4G data post upgrade. The offer was withdrawn when customers committed to 4G by buying expensive devices!
3- Prepaid Customer Balances have been forfeited. The customers who did long time validity recharge spending Rs. 3000+, found that their balance data has not been carried forward.
4- RCOM promised that its 1GB/month Life Time [protected]@3001 introduced in 2014 shall continue after 4G upgrade. When customers upgraded to 4G, buying costly 4G devices, they discontinued it!
5- Some customers were migrated to 4G even before 4G services were activated in their area! For some, the service disruptions lasted for a month.
6- New 4G dongles are being sold @2000 to @2600 in reliance stores instead of Rs. 899 as promised by RCOM in email earlier. This is shocking especially for those who had bought their CDMA WIPOD data card just a few months ago.
7- PostPaid Customers are being told that their new costly bill plan(@1100) can only be changed in the next billing cycle which is unethical.
8- Seeing their costly plans after upgrade, the PostPaid customers who did not buy new 4G WIPOD or new 4G Phones, and thus want to OPT OUT of RCOM, are again facing harassment. They are being made to wait for 10 to 15 days(with billing) before actual termination. RCOM must not bill them as they are not using their services since their old devices do not support 4G.
9- RCOM stopped 5 million CDMA numbers. Small business and various others have been using these numbers since last ten years and these numbers are now completely stopped. RCOM must at least keep a facility to announce the number change if a person dialed into the old number.