Reliance Communications Limited — Monthly rental bill for disconnected phone connection

CAF No #[protected], MDN No # [protected]

I have a request for disconnection of phone on Sept 2014. Subsequently the phoned stopped working. I was still getting monthly bills with monthly rental added to it. Later i was told that my connection was changed to 3 year free incoming without monthly rental. I am still receiving monthly rental bills. The only answer i get from Customer care is your connection is disconnected.

Given below is the summary of the replies from Reliance Customer care

Tue, Sep 9, 2014 at 7:27 PM - Termination request raised. - if you wish to terminate the connection we request you to write to us with the following details:


Mon Sep 29 2014 at 13:16:00 - Your request has been/was registered with service request ID: UCS[protected]on 29/09/2014 at 01:05:03 pm ). It would be resolved within 15 days from the request date - The services of your number will be suspended within 7 days. You will receive a call from us within 7 days to process your request.
Divya Notani
Officer - Customer Care


1 Dec 2014, 11:34 - As per our subsequent telephonic conversation had with you today on your alternate number [protected], kindly note that we have escalated your issue regarding termination to our concern department for appropriate action to be taken. One of our executive will get in touch with you in shortly.
Kamrunissa Sayed
Officer - Customer Care


3 Dec 2014, 10:58 - that your services of your number are suspended due to non-payment of the bill.In the bill dated November 27, 2014 you have been charged on pro-rata basis for the period of 27/10/2014 to 26/11/2014, as per the advance rental plan WPSimple199new (Plan name). The installation charge of Rs.224/- is charged in the current bill
Naresh Salve
Officer - Customer Care


15 Dec 2014, 01:09 - Payment Acknowledgement: Reliance No. [protected] for Rs 224


4 Dec 2014, 10:11 - we have escalated your issue regarding termination of your number to our concern department for appropriate action to be taken. One of our executive will get in touch with you in shortly.
Kamrunissa Sayed
Officer - Customer Care

29 Jan 2015, 23:53
the services for your number has been suspended due to non payment of bill.Kindly note that as per details checked in our records, we have not found any request found for termination and also the services of your number are suspended due to non payment of the bill. Hence, we are unable to process your request for termination.


Jan 30 2015 at 11:59:19 AM
As per details checked and verified in our records with services request ID:UCS47538612 you have been retained with offer of plan life 3 years incoming calls.
Bhagyashri Gondali
Officer - Customer Care

Sat Jan 31 2015 at 11:59:13 - As per the service request ID: UCS47538612, for termination was already registered and the confirmation received from the relevant department, you are
retained with life 3 year incoming free plan. Hence, we are unable to process your request for termination.
Shama Shaikh
Officer - Customer Care


Sat Jan 31 2015 at 16:53:42
Kindly note that still 3 years incoming plan facility is not activated your number because of some problem and this is a 0RS/- monthly rental plan we will escalated your issue to our concern department your problem will be resolve soon.
Imran Sayed
Officer - Customer Care

Feb 03 2015 at 1:38:50 PM - we have escalated your issue regarding activation of zero rental plan to our concern department for appropriate action to be taken. One of our executive will get in touch with you shortly.
Kamrunissa Sayed
Officer - Customer Care


Mon, 9 Feb 2015 at 13:32 - we have escalated your issue to our concern department for appropriate action to be taken. One of our executive will get in touch with
you in shortly.
Shama Shaikh
Officer - Customer Care


Mon, 2 Mar 2015 at 07:02
the services of your number are suspended due to non-payment of bills and we haven't found any request for termination of your Reliance number.

Mon, 2 Mar 2015 at 20:14
As per details checked and verified in our records, your case of termination has already been closed.
As you have been retained by an offer of 3 years incoming free by one of your executive.

Wed, 4 Mar 2015 at 09:50 - services of your number have been terminated. Kishore Salunkhe
Officer - Customer Care


Fri, 6 Mar 2015 at 01:48 - As per details checked and verified in our records services of your Reliance number are terminated.
Rajesh Harkulkar
Officer - Customer Care


Fri, 6 Mar 2015 at 14:06 - the services of your number are terminated due to non-payment of the bills.

Mon, Mar 30, 2015 at 9:26 PM - the services of your number are terminated due to non-payment of the bills on 27/3/2015. Anil Potekar
Officer - Customer Care

Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

My Number is [protected]

So far no calls from Reliance customer care

Dear Customer,

We tried reaching out to you on the number provided to us but we were unable to get in touch with you. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

I am always available at [protected]. I can also be reached on[protected]

So far no calls from Reliance customer care

"We tried reaching out to you on the number provided to us but we were unable to get in touch with you" seems go be the canned response for all issues here fro reliance. no call or response from reliance yet