Reliance Communications Limited — No benefit as per scheme & unethical charges to provide new 4g data card in place of existing data card

Address:	Mumbai City, Maharashtra
Website:	www.rcom.com

I bought Data Card No [protected] from Silvassa ( Dadara & Nagar haveli) under life time free 1 GB data free Scheme from Reliance communication a year back.
Initially I was getting proper service & 1 GB data on said no. as per the scheme.But for last 6- 7 months I hardly got any data on my connection. I could access internet only for 1-2 days.after that it was showing Zero balance. I have complaint couple of times to customer care but I did not get any solution to my problem. Several times I visited to area distributor from whom I have bought it but I did not get any result. He assured me all the time that complaint has been registered & would be resolved very soon. But nothing happened so far. Now this data card for me is just a sample piece nothing else
Now I got a massage from the distributor that I have to get my dongle upgraded to 4G as company has closed CDMA service & company is asking for approx 2699/- Rs for new dongle as old dongle won't be useful for this upgraded signals.
Most interesting thing is the same dongle company is offering at 899/- to other customer.

My concern is one side i ma not getting any benefit as per the scheme desPite my complaints to the service provider & now co. is asking for additional charges to facilitate the service at the same no due to change in their technology which should be borne by them.

I have mailed my complaint to co.'s circle grievance forum, customer care centre & to higher authority as well but so far I have not received any response from them.

Need your help to get it resolved.

Regards

Sandeep K