Reliance Communications Limited — Phone not working - no response even after complaint

Address:

Bangalore, Karnataka

My phone connection from reliance is from last 7-8 years. The same instrument is with us for so long. The instrument is not working for more than 2 months. The problems are 1)whenever you try to make a call, it disconnects 2)when people make a call, it either disconnects or they cannot hear anything 3)The charger cord is not working 4)The battery runs only for 5 minutes 5)Most of the time people do not get thru our phone It also takes average 15 to 20 minutes to register a call. I tried doing it for last 2 months but you loose patience. I gave this feedback to their call center 2 months back. Then again on 14th May i finally registered a call. They send their Engineer only on 24th May, that too after reminding them. When we told the Engineer that these are the problems and he need to change the instrument, he did not have authority to change the instrument and went back. Till date i have not received any call from Reliance. I have not paid the last bill because of this. But i get regular calls from them for bill payment and when i ask them to look into the problem i am facing, they just disconnect. Actually if you see, my instrument is giving problem from last 1.5 years and every time they come they do a temporary job