[Resolved]  Reliance Communications Limited — Received a notice from sa associates for already paid bill.

Address:

Bangalore, Karnataka, 560035

My name is Aamir Ansari. I am presently residing in Bangalore. I purchased Reliance Pro Datacard in early 2015. The Datacard no. is [protected]. This was postpaid connection. On 11th July 2015, I requested to convert my Postpaid datacard connection to prepaid connection for which I went to the Reliance store in Marathalli(ZR Communications)-Bangalore. The due of ₹2040 was calculated by pro rata basis and I had done the payment in Cash. The store guy assured me that the connection will be changed to Prepaid in 2-3 working days. I had never used the datacard post 11th July 2015 but the Reliance kept on sending me the bills for consecutive months. Upon recieving the bills, I opened up a case with Reliance customer care. The last update which I have from them is "We have already escalated your issue and will get it resolved on priority. Once the mentioned issue is resolved, we will notify you via e-mail or phone call." I am copying my conversation below. Please have a look at it: From: Netconnect.Broadband Sent: Monday 16 November 2015 19:29 To: AAMIR ANSARI Subject: Re: Reliance Pro3 datacard - [protected] [T[protected]RS010Z164819] Dear Mr. Ansari, We have gone through your email dated November 14, 2015 for your Reliance number [protected] We tried to contact you on your alternate number [protected]; however, were unable to reach you. We have already escalated your issue and will get it resolved on priority. Once the mentioned issue is resolved, we will notify you via e-mail or phone call. We would appreciate your patience and co-operation in this regard. Regards, Sandesh Kadam Officer - Customer Care Reliance Communications Limited Feel free to call us at our 24X7 Contact Center. Our Customer service executives will be happy to assist you From Registered no From Non-Registered Phones Website / Email support *355 30335555 /[protected] Website: www.rcom.co.in Email : Netconnect.[protected]@relianceada.com Now you can get online help through 'Live Chat' option on our website. Log on to rcom.co.in between 09:00 Hours to 22:00 Hours for assistance. You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com. Request: For us to receive your email, please limit the email size to 5 MB (Maximum). The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. --- Original Message --- On November 14, 2015 at 10:18 AM, "AAMIR ANSARI" wrote: Why Am I repeatedly receiving calls despite paying the all due amount in Cash? Can you please look into this at priority? Sent from my BlackBerry 10 smartphone. From: Netconnect.Broadband Sent: Wednesday 11 November 2015 10:57 To: AAMIR ANSARI Subject: RE: Reliance Pro3 datacard - [protected] [T[protected]RS010Z136649] Dear Mr. Ansari, We have gone through your email dated November 7, 2015 for your Reliance number [protected] and regret the delay in response. As per the details checked and verified in our records, the services of your account are terminated. For billing issue: We have escalated your issue and will get it resolved on priority. Once the mentioned issue is resolved, we will notify you via e-mail or phone call. We would appreciate your patience and co-operation in this regard. Regards, Nutan Sonkar Officer - Customer Care Reliance Communications Limited Feel free to call us at our 24X7 Contact Center. Our Customer service executives will be happy to assist you. From Registered no From Non-Registered Phones Website / E-mail support *355 30335555 /[protected] Website: www.rcom.co.in E-mail : Netconnect.[protected]@relianceada.com Now you can get online help through 'Live Chat' option on our website. Log on to rcom.co.in between 09:00 Hours to 19:00 Hours for assistance. You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com. Request: For us to receive your e-mail, please limit the e-mail size to 5 MB (Maximum). The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. --- Original Message --- On November 7, 2015 at 3:10 PM, "AAMIR ANSARI" wrote: Hi Team, I would like to bring to your notice that I requested to convert my Postpaid datacard connection to prepaid connection for which I went to the Reliance store in Marathalli(ZR Communications)-Bangalore. I went on 11th July 2014 and paid ₹2040 in CASH. Also I submitted the copy of my driving licence for the conversion. The final sum ₹2040 was calculated by the store guy and he assured me that your payment is completed and I need to call up Reliance customer care to activate my new prepaid connection. However I have been getting the call from Reliance almost daily to pay the due amount for my connection and I keep on telling them that I already have made the full payment in cash and I am not even using the data card any more. I provided them the receipt no as well. The latest call I got for the same from ‎+91 [protected] and the guy on the other side was very rude. Below are the points I would like to bring to your notice from the conversation I had: 1- On the system, the payment date is shown as 18th July rather 11th July and the payment is done by the card‎. 2 - ‎I explained him that I made the payment by cash on 11th July. He wanted me to prove it. I told him I have hard copy of bill. He told me the bill wouldn't be considered. If I have made the payment by cash, I should have noted the store guys name and telephone no! 3 - He wanted me to go back ‎to store and look for that guy and make him speak on phone with him to clear the payment date confusion. 4 - Last he told me to pay the due amount otherwise I will keep geting the calls daily. I am attaching the copy of the bill of the payment I did on 11th July. Request you to please look into this matter and sort it out ASAP. Reach out to me in case of any clarification. Regards, Aamir Ansari [protected] ‎