Reliance Communications Limited — Regarding deduction of balance

Address:

Pune, Maharashtra, 411057

On 8th jan 2016 I complained that there was deduction in my balance. customer care fellow told right now our system is unable to process request plz call after 2hours I tried but wasnot getting connected. Yesterday also same thing happened and now when I asked at customer care today they said we don't have details you should have asked with three days.What was my mistake I tried to call and tell me how many times to call them every time they will say call us after 2 hours.Really unfair.