[Resolved] Reliance Communications Limited — Reliance data card [protected]

PS ArunPrabakaran

Address:	0422
Website:	www.rcom.co.in

Dear reliance,

W. Rt

https://www.consumercomplaints.in reliance-communications-reliance-netconnect-c1167116

https://www.consumercomplaints.in reliance-telecommunications-datacard-issue-[protected]-c1196490

Hope you are doing well, but your customers are not.
As discussed, we have requested to initiate the termination request & got the response from your customer care over phone that our connection got terminated and there no amount pending to pay.

Now what is point to file case on us for the negligence of your customer care, retail outlet which did not respond well for the customer voices. Seriously?? A brand grows big only if the customer gets satisfied, but i believe if reliance tends to make such things no one will be satisfied.

I believe reliance will take necessary action to clear up this issue.

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May 12, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Oct 19, 2016

Reliance Communications Customer Care's response Dear Arun,

Kindly submit your details at this link using a PC: http://bit.ly/1cmd6ds Our representative will get in touch with you shortly.

Regards,
Reliance Communications

Verified Support

Oct 19, 2016

Reliance Communications Customer Care's response Dear Arun,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Verified Support

Oct 27, 2016

Reliance Communications Customer Care's response Dear Arun,

Our customer service team has informed us that your concerns have been addressed. Let us take this opportunity to assure you that we strive to provide you with the best of our services, at all times.

Regards,
Reliance Communications

Oct 31, 2016

Updated by PS ArunPrabakaran After forwarding our mails to Mr. Gautham (Advocate) who represented as an advocate from Reliance. During the last week, he transferred the call to Customer Information officer Reliance - Mr. Sharmeth Kumar. He conveyed us that the case is closed. And we need not pay to any bills. And they said we will receive the confirmation mail shortly.

Unfortunately we are still receiving the calls from the reliance side to pay the bills. Kindly send us the required clearance mail for the closure of the case. I believe Reliance will do the needful atleast this time. And there is no proper response from the Reliance technical team & legal team about this.

Datacard Number - [protected].
Alternate number - [protected].

Oct 31, 2016

Updated by PS ArunPrabakaran We are very much irritated by the way we are receiving the calls. The language and the tone what they use is not a professional way. A Eg : (Same dialogue)
"We have filed the case for the money fraudulent and we want you to pay bills. Pay bills otherwise you will suffer" .

Even after these much explanations still the same. Thanks a lot.

Oct 31, 2016

Updated by PS ArunPrabakaran I believe Reliance will take necessary actions and resolve this issue. And as said, I am been charged for the negligence of Reliance employees. We wish this has to be taken as a serious issue and been solved. This issue is dragging since last June 2015. We need the confirmation mail for the disclosure this time.