Reliance Communications Limited — Reliance postpaid conversion offer fraud

Address:

Ghaziabad, Uttar Pradesh

I have got a call around 17th/18th August, 2014, from Reliance customer executive who has mentioned his name as Prashant and the Mobile number was-[protected]. He offered me Reliance CDMA postpaid plan- Rs. 899 + Tax= Rs. 1014 in which all calls in india in any number will be free unlimited, if I convert my reliance CDMA prepaid number to POSTPAID number. He asked me to submit my document and money as soon as possible either to their agent executive or at any reliance store. I asked to send an executive because of my busy schedule. Anyway he messaged me an email id on 20th August in which I can send my scanned document. the email id was- [protected]@gmail.com . But i preferred to submit the document and money in the hand of the executive. On 21st I got a call from a customer executive whose name is Rahul. He called me from [protected] number. He informed me that an executive named Gaurav will collect my document and money (Rs. 300) from me and will give me a sim that i should use after activation of postpaid plan. in the same evening Gaurav came to me and took my documents and Rs. 300 as well and gave me a sim (ICCID:[protected]. After this they stop receiving my call or providing any information. After many calls that I do continuously for few days, on 26th August I received a message from [protected] number informing me that my reliance is in process of activation and also asked me to contact backhand officer Sunil at [protected] number for any further information. After that I haven't heard anything for few days from them. On 29th August, Rahul called me around 7 p.m. (from [protected] number) and asked me some information regarding my address and informedme that my number will be activated by 1st September. But when my number was not activated till 3rd September, 2014, I started calling in all the numbers but they have not received my calls in any number. Even when they received my call, they did not talk to me. I was listening to their conversation and they were saying tha "arey yaar bechare ke saath koi baat karle" etc. After hundreds of call they received my call on 5th and said that my number will be activated by 9th.Today is 14th September, and still mynumber is not activated. Even they stopped receiving my call, they disconnected my call and when I started calling continuously they switched off my call. On 5th September, their customer Executive Rahul misbehaved with me over phone. Now I am confused because when I called at 198 (Reliance Customer Care) from my prepaid reliance number, I was informed that there is not any request or process for converting my prepaid number into postpaid number. At this position I am thinking of going to consumer court as I think that this is a case of fraudulence and reliance customer care has denied me to help in this matter. I want my mental peace back and compensation too. Besides I want to teach a lesson for cheating me.