[Resolved] Reliance Communications Limited — Unnecessary deduction of money from prepaid account towards subscription packs not subscribed

Boopathi Vellingiri

from Adur, Kerala

Address:

638452

You have been successfully subscribed to ShotforBiscSub60 service for 16 days.To un-subscribe SMS Unsub 4036 to 155223(Toll Free). This plan was activated with out my permission. And then charge RS. 35 from my account. And after that I call three times to the customer care. Somebody told if you get refund after call ended. Somebody told that money is not refundable. What can I do now.what about my money.
I just want the refund of these amounts deducted and ensure that such things not happen in future.

Please kindly look into the matter and do the needful as early as possible.

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May 31, 2016

Complaint marked as Resolved

8144672650 in this number this vas plan activated

Reliance Communications customer support has been notified about the posted complaint.

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Comments

Reliance Communications Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

Regret the inconvenience caused. We have arranged an outcall to understand and address your concern. Our team will get back to you by 08:00 pm today.

Regards,
Reliance Communications

Reliance Communications Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We are happy to affirm that the aforementioned concern has been discussed & resolved to your satisfaction. Let us take this opportunity to assure you that we are always at your service and would love to assist again, if required.

Regards,
Reliance Communications