[Resolved] Reliance Communications Limited — Unwanted Package Charges Deducted | |
I Got a Very Shocked Diwali Gift on My Cell No. [protected] on 5th Nov by getting Message from Reliance Mobile that Your NET Package is successfully charged & very next moment Rs. 123 deducted from My Main Balance. After few minues I Logged a Complaint with Reliance Customer Care that I have not subscribed for any Net Packages & my deducted balance should be added in My Main Balance.
They give me Complain No.[protected] & assured that the balance will be refund & added in next 3 days.
I again shocked on 7th Nov after getting message from Reliance that Amount was deducted due to VAS packages activation. They also mentioned that my problem has been solved.
I am unable to understand, whey I haven't subscribed for any package, logged complaint for the same, why company not solve my problem / refund my deducted money?
This is a proof o[censored]n-Fair, Un-Lawfull practice of business by Reliance Communication.
Can any one suggest me what action should I take against Company.
LC LEKHWANI
[protected] - [protected] Was this information helpful? | |
Aug 7, 2021 Complaint marked as Resolved | |
2 Comments | |
Comments
Dear Customer,
As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
RCOM Care
As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
RCOM Care
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+91 22 3037 3333
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.
Regards,
RCOMcare