[Resolved] Reliance Communications Limited — VAS charges | |||
I am Reliance User, using [protected] since long time but I am facing the problem of VAS service charges deduction frequently.So today I filled a complaint because form this month they are deducting the VAS service charges day by day.When I try to contact their Customer Care 198, they did not pick the call when they pickup and we cant resolve your complaint and and when the problem is for same they they give some ridiculous excuse.So the details of the VAS deduction are mention below: 1)a deduction of 3rs at 3:47pm on 23/10/2015 2) again a deduction of 3rs at 4:13pm on same date I.e.23/10/2015 These frequent deduction leads to many mental frustration and calling 198 took more time which leads to time consumption. Thanks, I[censored] can resolve this problem otherwise ill switch to some other service provider. Was this information helpful? | |||
Oct 19, 2016 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Oct 24, 2015 Reliance Communications Customer Care's response Dear Mr.Srivastava, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you. Regards, Reliance Communications Verified Support Oct 24, 2015 Reliance Communications Customer Care's response Dear Mr.Srivastava, Our customer service team is still working on the concerns shared by you. However we would request you to give us some more time to get the same addressed to your satisfaction. We assure you that we strive to provide you with the best of our services, at all times. We appreciate your patience. Regards, Reliance Communications Verified Support Oct 29, 2015 Reliance Communications Customer Care's response Dear Mr.Srivastava, Our customer service team has informed us that your concerns have been addressed. However, as per the details, the necessary waiver has been posted to your account. Thank you! Cheers, Reliance Communications | |||
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+91 22 3037 3333
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
Alternate number is. [protected]