Reliance Communications Limited — Wrongly data charged for internet usage , poor customer service

Address:

Pune, Maharashtra

This is nirav from pune, my reliance Broadband+ postpaid number is [protected]. On my datacard 5gb day 5gb data plan is activated, as per this plan I am getting 5gb data usage for day & 5gb for night at monthly charge of Rs. 500. My last month bill was generated on 25th of May for Rs. 1400, when I have checked the bill I found that reliance has charged me extra rupees for extra data usage so I have checked my data usage details from myservice webiste. Also I have a software installed on my laptop to track data usage, when I compared this two data usage records I have found that relaince has wrongly counted data usage for last few days of billing cycle, according to them I have used extra 1gb data usage. Normally I used to ricieve a text message from reliance if my data usage exceeds than allocated data usage but this time I have not get any such alert message from reliance if they have send such message then I could have stop using it further. From date after bill generated I have make many complains to reliance customer care (Netconnect.[protected]@relianceada.com) regarding to this but they did not respond on time so after that I have make complain to reliance appellate authority Maharashtra(Rcomappellateauthority.[protected]@relianceada.com) & finally got some response from them. 1. Reliance appellate authority has told me that data usage shown on myservice website is approximate but as a user we don't have any other way to check data usage, I have asked them to provide me CDR(call detail records) but after 10 days still I have not recived it from them. 2. On telephonic discussion with Reliance appellate authority, they admitted that there is some issue from there side that they could not send me alert message regarding to exceeds data usage but still they are not ready to wave the bill. From last few days I am constantly following Reliance customer care & Reliance appellate authority Maharashtra for resolving this issue but it seems they are not in mood to listen anything. This is the worst service I have ever experience even appellate authority are not doint anything.