[Resolved] Reliance Communications Ltd — 10GB offer only gives 7 GB

Midhun Sebastian

Address:

Ernakulam, Kerala

I am using the reliance wipod (num: [protected]) prepaid in kerala circle. I have recharged my number on 26.08.2015 with 797 offer which gives me 10 GB Unlimited Internet with upto 14.5 MBPS. Today (14.09.2015) when i tried to connect the Internet it connects to 1x which have speed only upto 153 kbps. I have used only 7 GB according to my Statistic usage which the device itself shows. I have asked to the customer care team and they have told that to recharge again and the data is finished according to them. I want to know where is my remaining 3 GB?

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Oct 19, 2016

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Sep 15, 2015

Reliance Communications Customer Care's response Dear Midhun,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Verified Support

Sep 29, 2015

Reliance Communications Customer Care's response Dear Midhun,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications

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Comments

Midhun Sebastian

The problem is not yet resolved as the customer service people called and asked me about the speed issue only. I do not have any speed issue. I want 10 GB internet which you offered and what I recharged for.