[Resolved] Reliance Communications — Making the fool of customer | |||||
Hi dear customer care, This side harkesh kumar and i want to complain about your services and problem facing due to your product. I bought the fwp from your pioneer sales reliance store at sector 30 chandigarh and i got the year plan for unlimited local and std call plus unlimited net on that plan My number was [protected] and i paid inr 12, 500 in advance for 1 year and i was told by reliance store that you dont need to pay any penny till 1 year but after 3-4 months i started to get the bill for the same number and the suspended my number then i talked to your guys and after some time they activated the phone again but than again after few days i faced same problem related to bill issue and my phone was suspended again by your side. Now the we got information that you are stopping the cdma service and advice customer to change in gsm when we contacted the reliance guys then they rejected to provide new phone and sim due to due bill. And we tried to contact the guy who sold that phone to us but he ignored us and we went your communication contact centre in iti park chandigarh and gave all documents again and they said they will try to arrange new phone with new number. Now the main point is that if i paid all money in advance for one year then why i am getting the calls from your side for bill payment which i dont owe. Plus i am facing problem my phone is suspended from last more than 1 month i am not able to call and receive call. They are saying that i will get new number not the same which i got why this is happening because my all relatives, customers and friends has that number. I will request you please solve my problem as soon as possible. Or return my money back, i faced the problem due to your poor customer service but i am not asking any compensation for that but getting the calls for bill payment without any due. And now they gave me new handset with new number but saying that your plan is 599 per month means they are not giving me my old plan as discussed and promised by executive. Hope you will understand my situation and will solve it properly. Awaiting for your response!! Contact number — [protected] Was this information helpful? | |||||
Oct 15, 2016 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Jun 06, 2016 Reliance Communications Customer Care's response Dear Sony, Our customer service team has informed us that your concerns have been addressed. Let us take this opportunity to assure you that we strive to provide you with the best of our services, at all times. Regards, Reliance Communications | |||||
 4 Comments | |||||
Comments
Hi Customer Care,
As discussed on telephone please find the attached screenshot of advance payment of INR 12, 500 and please dont make excuse that you only received INR 8100/-
If you guys dont have any details about customer plan and from where customer bought the product then how can you solve the problem of customer,
Pathetic customer service
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As discussed on telephone please find the attached screenshot of advance payment of INR 12, 500 and please dont make excuse that you only received INR 8100/-
If you guys dont have any details about customer plan and from where customer bought the product then how can you solve the problem of customer,
Pathetic customer service
Poor Service, it is more than 10 days but i didnt get any solution for my concern.i got call from customer executive 3 time a week ago but again poor service they disconnected the call 3 times without any solution even they were not able to open my bill and phone records about payment etc and disconnected call and it is more than 1 week i didnt get any response from reliance about it.
beside solving my problem i am getting the call from billing department for payment which i dont own even they are behaving rude and trying to afraid me for legal action if i didnt pay the amount.
My phone is still suspended when i am trying to contact the concern person then they are not attending my call if somebody else attended my call after knowing my concern they are just ignoring.
What type of policies they are pursuing dont know but i know for sure that they dont care for customer they only care for money plus making the fool of customer.
beside solving my problem i am getting the call from billing department for payment which i dont own even they are behaving rude and trying to afraid me for legal action if i didnt pay the amount.
My phone is still suspended when i am trying to contact the concern person then they are not attending my call if somebody else attended my call after knowing my concern they are just ignoring.
What type of policies they are pursuing dont know but i know for sure that they dont care for customer they only care for money plus making the fool of customer.
It is more than half month but getting no solution of complaint even didnt receive any call from customer care, worst service and worst company,
Going to port all reliance numbers to other network and will through this waste phone of reliance and all sim of reliance in dustbin.
will suggest you to all my near n dear that dont use Reliance any more in any form even they r giving attractive packages because in last it is the customer who will suffer.
now i got that how they are earning a lot of money because they are looting the customer on the name of cheap packages.
Worst Company of India.
Going to port all reliance numbers to other network and will through this waste phone of reliance and all sim of reliance in dustbin.
will suggest you to all my near n dear that dont use Reliance any more in any form even they r giving attractive packages because in last it is the customer who will suffer.
now i got that how they are earning a lot of money because they are looting the customer on the name of cheap packages.
Worst Company of India.
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
Regards,
Reliance Communications