[Resolved] Reliance Communications — Migration of cdma to 4g and asking to travel 600+ km to buy a sim | |||||
Hi. I have Reliance MDN which I bought in Pune, Maharashtra during my short stay and now I am using it at Ahmedbad which is 660 km away from Pune. Recently with the decision of Reliance to shifting CDMA to 4G they are compelling me to go to Pune to buy the new sim and hence my CDMA service is not working since mid-may. I have mailed to them on 12th May 2016 and till date writting them about my problem that just to buy a sim you guys can not ask me to travel. In starting they said that they will dispatch the sim by courier to me but they have not done it yet since more than 3-4 weeks have passed after same communication. I have all the mails and records of my discussion with Reliance team and they are just fooling me and passing me from one point to another without any concrete solution. The worst thing is that they are also billing for the service which I am not getting. I am really pissed off with the way they are treeting their client and I want to complaint about the same. Coming to resolution part I dont want to pay for the service which I have not used in last one month and I would like to get 4G sim as well as 4G dongle delivered to my address which is not in the Home State. The reason behind this is that they are closing / migrating their service and hence why should me as a customer suffer for the same. if they cant provide this than better refund me for my Wipod Purchase. Was this information helpful? | |||||
Oct 19, 2016 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Jun 17, 2016 Reliance Communications Customer Care's response Dear Gunjan, Our customer service team has informed us that your concerns have been addressed. Let us take this opportunity to assure you that we strive to provide you with the best of our services, at all times. Regards, Reliance Communications | |||||
 3 Comments | |||||
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Hi.
Nothing has been resolved from my end. As your representative called me and asked me to visit home state that is travel 600+ Km for the sim and I as previously said no for it. Earlier you guys asked my address to send sim by courier but now your representative told me that you don't do it. I have the proof of all the communications so you ask me to contact that representative. Wow you guys are still doing same that passing me from one representative to another without any solution and now you are closing the case without any solution to me.
Very Bad Service indeed.
Nothing has been resolved from my end. As your representative called me and asked me to visit home state that is travel 600+ Km for the sim and I as previously said no for it. Earlier you guys asked my address to send sim by courier but now your representative told me that you don't do it. I have the proof of all the communications so you ask me to contact that representative. Wow you guys are still doing same that passing me from one representative to another without any solution and now you are closing the case without any solution to me.
Very Bad Service indeed.
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We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.
Regards,
Reliance Communications