[Resolved] Reliance Communications — Money deducted many times against VAS services | |
Dear Sir,
I am using reliance mobile number [protected]. From 20.04.23015 (date when i noticed this issue) i am facing a problem of money getting deducted from main balance for various VAS services which i have not subscribed and on sending sms for deactivation i got a reply that no VAS services are activated on my account. even i have contacted reliance customer care numerous times and even write to appellate officer but no one is responding. after mailing twice they had refunded money to some extent but now after I had given request for port my number they are not concerned and dont want to refund money. from 30.06.2015 to 30.08.2015 they had deducted Rs. 100 and refunded Rs. 30 and from 30.06.2015 to 29.09.15 they had deducted Rs. 86 not refunded anything. this is causing a lot of mental harassment as the number is used by my wife and twice the balance become zero due to unwanted deductions and she had no source to make calls
Date VAS Service. Amount deducted
29.09.2015. VAS Hungama voice Ckt Rs. 20
26.09.2015. VAS Hungama voice Ckt Rs. 20
24.09.2015 VAS Shemaroo. Rs 10
23.09.2015. VASHungama. Rs.20
20.09.2015. VAS hungama GSM. Rs. 1
15.09.2015. VAS hungama Ckt. Rs. 5
13.09.2015. VAS Shemaroo VP Rs. 10
30 06 15 VAS One97 VP Rs. 10
07 07 15 VAS Hungama Rs. 10
11 07 15 VAS Shtfmts Stalk Rs. 5
22 07 15 VAS One97 VP Rs. 10
29 07 15 VAS ShemarooVP Rs. 05
04 08 15 VAS Hungama Voice Rs. 5
30.08.2015 VAS Hungama Rs. 20
30.08.2015 VAS Shemaroo Rs. 10
07.08.2015 VAS Hungama Rs. 10
07.08.2015 VAS Shemaroo Rs. 05
04.08.2015 VAS Hungama Rs. 05
29.07.2015 VAS Shemaroo Rs. 05
22.07.2015 VAS One97 Rs. 10
17.07.2015 VAS Shtfmts Talk Rs. 05
07.07.2015 VAS Hungama Voice Rs. 10
07.07.2015 VAS Hungama Rs. 10
30.06.2015 VAS ONE97 VP Rs. 10
20 04 15 VAS ShemarooVP 20
20 04 15 VAS Techzone VP 05
22 04 15 VAS Hungama 20
26 04 15 VAS ShemarooVP 20
27 04 15 VAS Videostore 01
27 04 15 VAS Shtfmts 05
28 04 15 VAS Videostore 01
28.04.2015 VAS Techzone 05
28.04.2015 VAS USSD Services 03
28.04.2015 VAS Shemaroo 05
28.04.2015 VAS Techzone GSM 05
Regards
Pradeep Chugh
Reliance mobile no. [protected]
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Oct 19, 2016 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Oct 01, 2015 Reliance Communications Customer Care's response Dear Pradeep, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you. Regards, Reliance Communications Verified Support Oct 05, 2015 Reliance Communications Customer Care's response Dear Pradeep, Our customer service team has informed us that your concerns have been addressed. However, as per the details, the necessary waiver has been posted to your account. Thank you! Cheers, Reliance Communications | |
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+91 22 3037 3333
+91 22 3038 3333
+91 22 3033 3333
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
Today I have received following SMS on my Mobile No.[protected], reading as under:
“Amount charges for VAS indiagames GSM Rs.49.00. Current Main Balance Rs.127.06.
11.02 a.m. dt. 04.10.15”
As I have not booked any indiagames GSM from mobile, kindly re-credit the amount of Rs.49.00 debited from my account immediately. As my mobile has no VAS connectivity, the question of deducting such amount does not arise.
Similiarly, no executive is coming on line on your customer complaint Nos.198 & *333 for the last one year or so. Similarly, you are also not attending to complaint lodged on your above [protected]@relianceada.com. This is unlawful and not justifiable as you are directly related to customers. This is really a great service defeciency and not tolerable.On contacting on 155223 a recorded reply is coming that "Dear Subscriber in your account no VAS Pack is actived". Many times in the past I had also sent a "STOP" message on 155223. Panchayat Munch may please verify this and take action against this also. This is nothing but looting the public for no fault of theirs.
Please acknowledge receipt.
Sudhir S. Neroy
4.10.15; e-mailed to [protected]@relianceada.com & [protected]@yahoo.com