[Resolved]  Reliance Communications — My reliance data card no.[protected]

Address:	641037
Website:	www.rcom.co.in

Dear All-Please refer the below mail from reliance dated 20.10.2016, as per this mail, my data card was terminated and currently NO out standing. But as per their 24.10.2016 mail, my bill amount is Rs.801/- How it is possible. Again I can tell that there are No clarity in reliance. Atleast after this mail, reliance people can close this issue otherwise they will push me to take the legal action against them.
M.Somasundaram
[protected]

Re: Request for closure of my reliance data card no.[protected] [T[protected]YDS010Z3113055]
From: datacard.[protected]@relianceada.com on Thu, 20 Oct 2016 13:58:46 Add to address book
To: You | See Details
Dear Mr. Somasundaram,


We have gone through your email dated September 13, 2016 for your Reliance number [protected] and regret the delay in response.


As per the telephonic conversation had with you today on your alternate number [protected] today, regarding termination issue we understand that your service has been terminated and

confirmed to you.

We regret the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.


As per the details checked and verified in our records, services of your number are terminated.

Kindly note that, Once number is terminated it cannot be reactivated again.


Currently, there is no outstanding amount reflecting in your account.

Currently there is no outstanding amount is pending in your account. Further, we request you to visit the nearest Reliance Mobile Store to know the full and final outstanding amount.


Please refer the below link for address details of Reliance Stores:


http://www.rcom.co.in/rcom/StoreLocator/storelocator_rms.jsp


We would appreciate your patience and co-operation in this regard.


Thank you for choosing Reliance.


Regards,


Farha Sayyed


Officer - Customer Care
Reliance Communications Limited

Feel free to call us at our 24X7 Contact Center. Our Customer service executives will be happy to assist you

From Registered no

From Non-Registered Phones

Website / Email support

*355

30335555 /[protected]

Website: www.rcom.co.in
Email : Netconnect.[protected]@relianceada.com

Now you can get online help through 'Live Chat' option on our website. Log on to rcom.co.in between 09:00 Hours to 22:00 Hours for assistance.

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The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

--- Original Message ---
On September 13, 2016 at 1:36 PM, "somasundaram" wrote:
Team-I have not received any confirmation from you as of now. I do not want to continue this dongle but ready to pay normal bill amount Rs.1148/- as per my earlier bill only. Please disconnect/terminate my reliance number immediately and confirm by mail. Based on your worst service so many complaints are registered in consumer complaint website. I have attached a sample complaint for your reference. I have sent this mail purely for my legal purpose only. Again I am telling with you, I want to disconnect this number purely on your mistake and very bad service to the customers.

Note: Without informing to me, my plan was changed. Your customer support team is managing that mail was sent to my email id. But No mail was sent to me. This is my 9th mail to reliance but did not receive any single reply. I did not expect this kind of attitude from this big group. Final one is asking for terminate/disconnect my dongle no.[protected].

No Regards,
M.Somasundaram