[Resolved]  Reliance Communications — My reliance no. Is still not disconnected

Address:	620017
Website:	www.rcom.co.in/Rcom/personal/home/index.html

Hi I have been with Reliance for 8 months and I wish to disconnect my services so I gave a disconnection request back in November 2016 and I was waiting for the same. In the contrary I was shocked to see that my no. got reactivated without my consent. I immediately reported the issue to customer care immediately and I got a shocking replying stating that the spoke to the account holder and he was interested the crazy part is I'm the account holder and I did not receive any calls from RCom as they told me which was a false information then when I asked whom did u interact to they told me some name which I ve never heard off. Then I visted RCom office in Trichy(Tamil Nadu) and they helped me raise a complaint with the customer care I spoke to a person named Manigandan. He assured me that he would resolve the same within 24 to 48 hrs which did not happen at all. Further visting RCom office and having complained again they told me the issue is escalated and would be resolved in the same time frame as earlier. Finally having got frustrated I went to RCom again and they told me to give a written letter that no one from customer care called me up, I gave the letter and today it is 15th Jan 2017 is this the way any company works. RCom is disgusting is this the way they retain customers. And I have received a bill for Rs. 720. Previously when I contacted customer care they told me RCom will reverse the bill amount since the issue is with Reliance for not disconnecting your no. but now I have received a bill. I need this issue to be addressed ASAP.