[Resolved]  Reliance Communications — Netconnect bills sent without service

Address:

560076

Netconnect bills sent without service

I was using reliance netconnect dongle and internet service for CDMA was closed in Bangalore from 7th July 2016 and there was no service / signal after 7th July.

I have NOT migrated to new 4G, also NOT taken any SIM.

After service was stopped I called customer care several times to close my account - there was no response at all for several days, it just went to queue and waiting for several hours. I also sent mail to immediately deactivate and close account and to send me final bill for clearing - even here there was no response.

I received bill for July and on august 5th I HAVE PAID that as the final bill . But still I started getting bill for which there was no service at all.

Visited reliance store and they refused to take requests for account closure and asked to call customer care.

After few days when customer care received calls, they refused to take closure request stating reasons like ' termination team not available', ' application down' etc ..many times.

When a particular service is closed and there is no service and customer has not taken any SIM and NOT migrated to new service, why is the monthly bills getting generated and sent to customer ?

Please note, I have already cleared the final bill in August after your service was closed in July .

My netconnect number [protected] was closed through termination request ID SR#[protected] .

But still I am getting calls and notice mails to pay the amount

please take a complaint for Bill waiver for month when there was no service / signal and close all related communications for this account .

Thanks