Reliance Communications — Netconnect+ connection disconnected abruptly.

savvvy

Address:	Chennai, Tamil Nadu, 91
Website:	reliancenetconnect.co.in

I was asked if i wanted to upgrade to 4g services and they told that i should definitely get 4g sim as cdma services will be discontinued in chennai.

I got this call by 29th, 30th of june and i got repeated calls about if the sim got delivered but no one attempted to till date (nearly 15 days).

I didn't receive my 4g sim and my netconnect+ suddenly stopped working for the past 1 week.

I repeatedly mailed to [protected]@relianceada.com and netconnect. [protected]@relianceada.com. unable to contact any customer care representatives over call..

I am very much annoyed as my work is completely held up because of this.
Mentally disturbing when no one even tries to reply your queries though you regularly pay for the service and being a loyal customer of over 6+ years...

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Comments

savvvy

Why would any company ignore customer requests without even trying to reply once...
Even after a week, Don't they have any answers at organizational level or whether their employees are ignoring customers...
What's going on in reliance???

I am highly disappointed to be treated this bad... Lost hope on reliance.

Whether the following mail ids and contacts numbers(keeps on saying rep is on other call as many times you try) really work?
[protected]@relianceada.com
netconnect.[protected]@relianceada.com.
*355
30335555
*333
[protected]

When I told my issue to my friends, they asked me to migrate to some other service. Whether trusting reliance is my stupidity or reliance doesn't care about losing customers?