[Resolved] Reliance Communications — Network not connected/used but billed every month | |||||
I am Senthil mani & was using reliance 3G netconnect+ (#[protected]). In Feb 2016, it became very slow and was having poor net work. So I complained to the reliance customer care number[protected]service request #[protected],[protected] etc) was not solved, so I could not use it. Then after 2-3 months they wanted me to spend 2000Rs & upgrade to 4G, which I felt was waste of money, so I told reliance to disconnect their service through both customer care as well as their local dealer in Tirupur in pn road . They made me wait for longer times in phone/person and did not respond properly. But they kept billing me every month and i paid for 4 months even though I didn't use it. Later with out my consent/knowledge, they put me in higher tariff plan also.Now I have been asked to attend a lok adalat. Reliance can check my usage history from their records and I've not consumed any data. My contact number is[protected] and can I drag them to local court for giving false information and cheating? Was this information helpful? | |||||
Mar 24, 2017 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Feb 16, 2017 Reliance Communications Customer Care's response Dear Senthil, We regret the unpleasant experience and appreciate you for taking time to share the same with us. We have escalated your grievance to a specialised team. We assure you that they will look into the matter at the earliest and update you with a best possible resolution. Thank you! Regards, Reliance Communications Verified Support Feb 20, 2017 Reliance Communications Customer Care's response Dear Senthil, Our customer service team has informed us that your concerns have been addressed. Let us take this opportunity to assure you that we strive to provide you with the best of our services, at all times. Regards, Reliance Communications | |||||
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