[Resolved]  Reliance Communications — No backup UPS for servers in coimbatore

Address:Coimbatore, Tamil Nadu

i am surprised that reliance doesnt have backup ups for their servers in coimbatore. So whenever there is a power outage the broadband wont work. I called them regarding this 3 months before and they said that they escalated the issue but till now its not fixed. With the power cuts going on at the moment in coimbatore using broadband when we need most is not possible. So now we have to plan and use the broadband according to the power cut intervals but still paying for the full month usage which is not fair as per day the power cut normally ranges from 5 to 6 hrs. please invest some money in the basic infrastructure and make the customers happy.I am going to wait and see how long its gonna take for them to fix this issue.will keep posted with the progress.
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Dear Customer,

Kindly submit your details in provided link http://on.fb.me/18AVldn and our representative will get in touch with you shortly.

Regards,

RCOMCare
the link u provided is for mobile support and netconnect isnt it? can i report this broadband backup issue in there?
Posted the info in the link u provided.Lets c whats gonna happen next.
4 Months completed and still its not resolved.When u guys gonna put backup ups for ur servers. ur net is so unreliable without backup ups because of this frequent power cut.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Reliance Communications
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    59%
    Complaints
    22889
    Pending
    370
    Resolved
    12596
    Reliance Communications Phone
    +91 22 3037 3333
    +91 22 3038 3333
    +91 22 3033 3333
    Reliance Communications Address
    A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
    View all Reliance Communications contact information