[Resolved]  Reliance Communications — No proper service

Address:	Bangalore, Karnataka
Website:	www.reliancenetconnect.co.in

Hi Team, I had been using Reliance netconnect past 2 years (since oct 2013 roughly). Recently i was facing network issue in my new locality so called up to customer care and requested for connection cancellation. But they were not ready for that they told me to migrate from postpaid to prepaid. I said okay but next they told me to come to outlet for migrating. Which i said i cannot come for the outlet due to loads of personal issues. and requested them to cancel the connection. but I was again told to come to outlet for the cancellation as well. Where as today i got call from Kushi and Dhananjay -Manager saying cancellation can be requested over phone from customer care. which was not done for me. I was given wrong info. and now asking me to pay bill for 2 months due. whereas i paid bill for 3 months without using the data, hoping they 'll cancel the connection. Finally ending with complaint on me saying to pay the bill . then what about the money which i paid without using the datas, and not cancelling the connection when i requested for and giving wrong informations. I do not have the contact details to whom i spoke but this would be recorded and saved in any databases right. I feel bad for being notified like this inspite of paying my bills on time till Oct. 2015. :( How can I be responsible for the wrong info provided to me. If a customer is requesting for cancellation of connection why not cancelling and diverting in a wrong way. Regards, Icewariya