[Resolved] Reliance Communications — No recharge or refund | |||
I had recharged for Rs. 210 expecting full talk time and Rs. 0 was credited. After the incident when i lodged a complaint at Reliance Customer Service, they says no scheme exits for Rs. 210 and if so when i asked to refund they says I'll forward to Senior and hang up the phone. Continuesly I called them 5 times and they did the same thing. At first place if there is no scheme why cant they alert that such a value pack recharge doesnot exist. And even if they dont deduct why can't they refund. Reliance is such a fraud company, they almost kill there customers. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
I have submitted the inputs asked as per the link.
I got a sms from RM-Reliance as follows:-
Dear Reliance Customer, we are trying to contact you for resolution on your query. Kindly respond to our call from [protected]. Thank you.
I didn't received any call yet. Therefore, I tried calling on this number, but it seems like this number doesnot exist.
Kindly give me a number that exists and works.
Dear Reliance Customer, we are trying to contact you for resolution on your query. Kindly respond to our call from [protected]. Thank you.
I didn't received any call yet. Therefore, I tried calling on this number, but it seems like this number doesnot exist.
Kindly give me a number that exists and works.
Ah!! I got a call from [protected] to know my problem, thanks for the acknowledgement.
But the most funniest and weirdest thing is according to them, from the amount 210, they have taken 180 for processing fee.
I don't know what is it and have no idea about the remaining amount. Why in the world there is a processing fee for prepaid users.
When asked them to explain about the processing fee, they were unable to do the same and says it is been shown in the system.
And the person calling me stated he can only say what the system is showing and the humans working in the system can't do anything other than the system, proving themselves to be useless.
In short Rs.210 is a mystery no one could explain what is it or in other words, the organization has eaten up and can't return it.
Would take care in future about this organization of not being a customer and would also suggest the same to my nearest ones.
Thank you, and the complaint will still remain open because it is not resolved and yeah it is a mystery. :-)
But the most funniest and weirdest thing is according to them, from the amount 210, they have taken 180 for processing fee.
I don't know what is it and have no idea about the remaining amount. Why in the world there is a processing fee for prepaid users.
When asked them to explain about the processing fee, they were unable to do the same and says it is been shown in the system.
And the person calling me stated he can only say what the system is showing and the humans working in the system can't do anything other than the system, proving themselves to be useless.
In short Rs.210 is a mystery no one could explain what is it or in other words, the organization has eaten up and can't return it.
Would take care in future about this organization of not being a customer and would also suggest the same to my nearest ones.
Thank you, and the complaint will still remain open because it is not resolved and yeah it is a mystery. :-)
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