[Resolved] Reliance Communications — No transparency information on validity of recharges on website | |||||
Hi, As of now i have complained 3 times on reliance communications but no use. Still they have been following old style to cheat customers. To recharge mobile, i opened rcom.Co.In web site and navigated as specified below Gsm — > andhra pradesh — > topup voucher. I saw rs 25 available in "full talktime" section. At the same time i checked all columns (Mrp, talktime, admin fees, service tax + swachh bharat cess) in the section but there was no field / column "validity". I thought rs 25 would be life time validity. I recharged and got a message like "recharge successful and validity is 3 days". I shocked after seen this message. They did not add this any where in the web site but after recharge we got the such messages. What the hell is this reliance. What do you think your self? This is best way to cheat and earn more money from customers. Why are you doing this type of baldy, worst things. You don't have common sense to provide proper information. I faced same type of problems earlier also. I complained many times but result is 0. Reliance is the one of the worst network. No proper information and cheating customers. Its minimum common sense to add proper information on web site. If your not able to provide information then close website. See, how other networks are being maintaining information in the web sites. Learn from them. If you want to talk with me then reach: [protected] Was this information helpful? | |||||
Oct 15, 2016 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Feb 24, 2016 Reliance Communications Customer Care's response Dear Siva, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you. Regards, Reliance Communications | |||||
 4 Comments | |||||
Comments
Dear Siva,
We hope your issue has been addressed now. Let us know if there is anything else we can help you with. Please feel free to contact us for any concerns in future. Thank you!
Regards,
Reliance Communications
We hope your issue has been addressed now. Let us know if there is anything else we can help you with. Please feel free to contact us for any concerns in future. Thank you!
Regards,
Reliance Communications
Dear Reliance,
What a worst response from you. What I said what you did. Can you please give me clear information?
Still the problem is exist but your saying issue has been addressed.
Did you understand my problem or not? First tell me
If you don't then ask me, I will give clear information. Please follow below navigation
www.rcom.co.in --> Prepaid Mobile --> Plans & Packs --> GSM --> Andhra Pradesh --> Topup Voucher
Check this navigation once.
Customer is expecting a column like "Validity" of recharges.
Problem is not yet resolved and your simply saying "problem is addressed."
If problem is not resolved then I will complaint in "Consumer Court" as reliance has been cheating customers by proving wrong information on the web site.
I have clear evidences to prove this issue.
What a worst response from you. What I said what you did. Can you please give me clear information?
Still the problem is exist but your saying issue has been addressed.
Did you understand my problem or not? First tell me
If you don't then ask me, I will give clear information. Please follow below navigation
www.rcom.co.in --> Prepaid Mobile --> Plans & Packs --> GSM --> Andhra Pradesh --> Topup Voucher
Check this navigation once.
Customer is expecting a column like "Validity" of recharges.
Problem is not yet resolved and your simply saying "problem is addressed."
If problem is not resolved then I will complaint in "Consumer Court" as reliance has been cheating customers by proving wrong information on the web site.
I have clear evidences to prove this issue.
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Thank you for the quick response. You can reach me at [protected].
I am expecting a transparent information between customer and organization.