[Resolved]  Reliance Communications — Non Activation of Reliance Broadband Connection

Address:

New Delhi, Delhi

I contacted Reliance Communication for installation of broadband connection (RatePlan:WICF699). The employee of the company (Mr. Vishal Mishra, Mob.: [protected]) visited my house on 6th November, 2014 and collected Rs. 1350 for the stated broadband connection. I also received a mail from Reliance Communication on the same day and it was stated in the mail that "we have received your application and processed this for activation. The activation may take upto 5 days.". However, the connection was not activated by them in the due period. Accordingly, I contacted Mr. Vishal Mishra and requested him to install the connection. He regretted and stated that the wire required for the installation is not available in the Company and it will take some more days. It is shocking to note that till date, the connection has not been installed in my house and there is no mail/communication received from the company in this regard. Despite of depositing Rs. 1350, there is no seriousness on the part of the company to install the broadband connection. This is a case of harassment to the customer and it is requested that compensation of Rs. 25000 may be imposed on the company for harassing me and not keeping me informed about the non activation of broadband connection even after the expiry of 15 days. Gaurav Kumar Ministry of Home Affairs Mobile [protected]