Reliance Communications — Non credit of recharge amount rs 999 in my reliance netconnect no [protected]

Address:Mumbai City, Maharashtra
Website:reliancecommunications

On[protected] I recharged my reliance prepaid internet connection( [protected]) online through My Services for Rs 999. using debit card. The recharge was successful and I got printed receipt of Reliance My Services. ( Receipt Number : AMIR82995269. But this amount has not been added to my account so far. When I failed to access the internet I approached a reliance mobile store at karamana, Trivandrum. They informed me that Rs 999 has not been credited to my net connect A/C so far. Hence I request to either refund the amount or credit it in my a/c urgently


N Radhakrishnan
Uthradam, VRA 103A, Mannamoola, Peroorkada, Trivandrum, Kerala
Mob: [protected]
Email [protected]@yahoo.co.in
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The response was immediate. But for refunding the amount they ask me the CVV on my debit card. I cannot give it for security reasons. They informed their inability to refund the money or add up to my account. For the negligence of the company I lost Rs 999


N Radhakrishan
Dear Radhakrishnan,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications
Dear Radhakrishnan,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications

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