[Resolved]  Reliance Communications — Non-receipt o[censored]nique port code

Jun 15, 2016

Updated by nsk39 I am a very old customer of the esteemed reliance cdma services (Bihar circle). Yesterday i tried to connect to the telecom provider's customer care executive. After several attempts, i got through. When the customer care executive attended the call, he just kept mum and not opened the conversation which otherwise should have been initiated by him as per tradition, protocol and courtesy. When no voice was coming, i said hello. To this he replied, 13 minutes se gala band ho gaya tha... And words to this effect. Then again there was complete silence. I could not understand as to what was the mess.. Then again i uttered hello, hello few times. With no response and having understood the foul play by the executive, i replied bai goonga hai kya... Then he started saying 'bhonsdi ke' and words to this effect... At this i also lost my cool and started responding with the same language by getting proved with such unparliamentary response from a customer care executive from the esteemed company. Thereafter, i again made a call opting for english language to speak with some matured and gentle executive. I just want to convey the bad experience of a loyal customer at the hands o[censored]nprofessional execs of rcom... The veracity of the facts can be ascertained as all this transpired at around 2200 hrs on 14 jun 16. Hope suitable remedial action may be initiated and action taken may be intimated to me. If the issue is settled, i will certainly be privileged to continue to stay loyal with the services of rcom. Hope the grievances are suitably redressed in time which in turn may avert other innocent and helpless customers of rcom getting such persecution treatment at the hands of such unprofessional perpetrators of customer care executives of the esteemed rcom which certainly the company cannot afford to retain at the larger interest of its credibility.